According to Mining News Pro - In the 10th National Customer Satisfaction Summit, a certificate of appreciation was awarded to the CEO of Hormozgan Steel Company.

The purpose of holding this conference is to appreciate and thank managers and customer-oriented companies who have been able to satisfy their customers in various fields such as product purchase, support and after-sales services during one year.

Ataollah Maroufkhani said that customer satisfaction is an important scale measure how good is our products and services are. Customer satisfaction is the result of a positive experience that results from good interactions between company and customers.

“Increasing customer satisfaction is one of the effective factors in creating their sense of loyalty, and if the organization can’t do that, it will not be able to identify dissatisfied customers, and as a result, it will not be able to analyze their feedback and turn them into satisfied customers,” he added.